How to Fix Xfinity remote stopped working – Xfinity Support

A Complete Solution Xfinity Remote Stopped Working

Xfinity remote allows you to change channels of your favorite TV show and enjoy watch programs and movies. However, many people complain about experiencing issues like the Xfinity remote stopped working while using it.

If you are someone who enjoys watching movies, TV shows and series then Xfinity is surely the best option for you. However, if the remote is not working then it can be very frustrating to deal with.

Xfinity box comes with various types of remotes which include XR2, XR5, XR11, and XR15. Some of the most common reasons why you may come across problems while using the Xfinity remote are dead batteries, pairing issues, device or app problem, physical damage.


However, the good thing is that you can easily resolve the problem with the remote simply by following the troubleshooting solutions. But if you are stuck in between the steps and need help the get in touch with the technical support team for help and assistance.

Solutions to Fix Xfinity Remote Stopped Working

If you are facing a problem while using the Xfinity remote here are the solutions that you need to follow to fix it.

Check if the Remote Button is Unresponsive

If the buttons on the Xfinity remote are unresponsive then by pressing any button on the remote you will see the LED light won’t blink, this means the battery of the remote is dead.

So, you need to replace the batteries. But if the LED light blinks 5 times with red color then it means that you need to change the battery. But if the Xfinity remote stopped working problem is still not resolved then follow the next solutions to fix it.


Run a Factory Reset

To fix the problem you need to reset the remote. A quick reset of the Xfinity remote will help in fixing the problem but it will also delete the settings that you have made.

So, this means that the factory default settings of the remote will be restored and you will have to set it again.

  • Press the setup button option and check the LED light shall turn green from red.
  • Then press 9,8 and 1 one after the other. Now you will see that the LED light blinks twice.
  • This means that the remote is reset is complete and you will have to repair it with the set-top box again.

Do not Use Multiple Set-Top Boxes

If you have connected the Xfinity remote with more than one tv then you are most likely to come across issues while using the remote. You can only use one box with one remote at one time.

So, it is always better to factory reset the remote first and then pair it with one TV only. This will help in fixing the Xfinity remote stopped working problem.

If the solutions mentioned above are not able to resolve the problem with the Xfinity remote then it means that the remote is unable to communicate with the Tv box.


In such a situation you need to reset the Xfinity box. Here are the steps that you need to follow to reset the Xfinity box quickly.

  • Press and hold the reset button for 10 seconds.
  • The other way that you can reset the Xfinity box is by opening the Xfinity My Account and then select the reset option. But make sure to select the long reset option and not the short reset one.

Xfinity remote comes with the set-top box and is important for the device while you are streaming. However, in some cases you may come across Xfinity remote is not working problem.

It usually happens if the Xfinity remote’s battery is dead which means the buttons are unresponsive or when the remote is paired with multiple TV boxes. So, to resolve the problem you can follow the troubleshooting solutions mentioned above.


However, if the problem is not resolved then you need to follow the basic troubleshooting solutions mentioned here to fix it. These problems can be easily resolved by following a quick reset.

But if the issue is still not resolved or you are stuck in between the steps then get help from the experts. You can get in touch with the Xfinity support team for help and assistance to fix the Xfinity remote stopped working error immediately.