Samsung Smartthings App Not Working – 2020 Samsung Troubleshoot

Troubleshooting Solutions to Fix SmartThings Hub Offline Problem

Are you someone who loves the concept of a smart home? Well, we all do thanks to the advent of technology into our day to day life. However, with so many smart devices out there it becomes very difficult to control each device at the same time.

So, you need one app that can help you control all of the smart devices and that is where the SmartThings app can help you.

With SmartThings Hub you can control multiple devices quick and easy on your fingertips from anywhere. No matter at what time or what place, you can monitor and control smart devices, television, home appliances, speakers, and much more that are connected on the same network.

The SmartThings app is a convenient option for Android as well as iOS users, some of the features are limited to Samsung users only. But still, there are numerous features that it has to offer.


Though it is a quick and easy solution to control your device using a single app many times you may come across the SmartThings app not working problem. If you are having a similar problem then you are here at the right place as we help you troubleshoot the issue

Quick Solutions to Fix SmartThings Hub Offline Issue

Many times, the SmartThings app may show offline issues. This means that you won’t be able to connect, monitor, and control any device while using the app.

If the SmartThings app is stuck or is not responding, then the first thing you need to be doing is to check the power to the hub and the devices that are connected. You can also try refreshing the list of devices and check if the SmartThings hub offline issue is fixed or not.

If the problem is unfixed then do not worry. the good thing is, you can easily fix this issue by following the troubleshooting solutions mentioned below.


Check the Power and the LED Indicator Light

  • Make sure to check the SmartThings hub power source and also check the LED indicator light.
  • If you are seeing a solid magenta color on the LED lights. Then it means that the SmartThings hub is updating and that is why it is disconnected.

Refresh the Device from the SmartThings Hub App

  • Open the SmartThings app and then go to the Devices options and navigate down.
  • If you are using SmartThings classic then go to My Home and then choose the Device Name and tap to select the Refresh option.

Make Sure the Device is Turned On

  • If the device is connected to the power outlet, disconnect it and wait for a couple of minutes.
  • Then reconnect it and try using another power outlet if possible.
  • If the device works on battery, check the batteries, and make sure they are inserted properly.
  • Take out the battery for 20-30 seconds and then reinsert it. Also, if the batteries are drained replace them with the new ones.
  • Check the device for an LED indicator. Make sure the LED light is not amber or red as it means there is a problem with the device.

Check the Set-Up of the Device

  • In some of the devices you need to complete the setup of the device’s app first and then connect it with the SmartThings app.

Check the Range

  • There are chances that the device is not in the range of the wi-fi signals.
  • So, move the SmartThings hub closer to the router else you will have to extend the range of your wireless network.
  • Besides, sometime wi-fi router can create congestion and as a result, the wi-fi signals may weaken the signals so you may come across the SmartThings app not working problem.
  • So, make sure the hub is not placed to close to the wi-fi router. Also, check other wireless devices that are connected to the same network are quite far away.

SmartThings hub is a great app for those who want to monitor and control the smart devices using a single app. However, it is also common to experience problems like the SmartThings hub offline issue.


So, if you are having a similar issue then follow the steps mentioned here. But if the problem persists and you are stuck, then get in touch with the SmartThings hub technical support team for assistance.