netflix error code f7701-1003

A Complete Guide on Fixing Netflix Error Code f7701-1003

Netflix is an amazing platform that allows you to stream hundreds of TV shows and movies at any time and anywhere. Whether you want to spend your time or simply entertain yourself Netflix provides several options to enjoy your free time.

But, like any other streaming platform, even Netflix is prone to errors and issues. It can be quite frustrating to see errors while trying to stream the movie you have been wanted to watch over a while.

One such problem is Netflix error code f7701-1003 that most of the users complain about. It is a common error but it does need your time. So, if you are having any issue while streaming on Netflix then do not worry.

Call Technical Support

You can follow our basic guidelines to fix this error. But, if you do not have much time then it is always better to get in touch with the Netflix support team for help and assistance.

What do you understand by Netflix Error Code f7701-1003?

This particular error occurs when the version of the Firefox that you are using to stream the content no longer supports streaming on Netflix.

if you are seeing the error f7701-1003 on your Netflix then it prompted with a message saying ‘browser not supported’ or ‘update the browser’.

If you are facing a similar issue then here are the things that you need to try to resolve this issue.

Relaunch the Mozilla Firefox Browser

Here are the steps that you need to follow to relaunch the Firefox browser.

⦁              Close the Netflix and the Firefox browser.

⦁              Wait for a couple of minutes.

⦁              Now, open the Firefox browser and Netflix. Check if the error is fixed or not.

Often this is all you need to resolve the most common errors on Netflix. However, if the issue is not resolved then you can follow the solutions mentioned below. If you are running out of time and patience then we recommend getting in touch with the Netflix support team for help.

Call Technical Support

Update the Firefox Browser

Since the Netflix error code f7701-1003  is associated with browser related issues then there are chances of error because the browser is outdated. Here are the steps that you need to follow to update the Firefox browser.

⦁              To check for Firefox updates click on the browser and then open the menu.

⦁              Here choose the Help option.

⦁              Then click on About Firefox. Now, the Firefox will run an update for the latest version.

⦁              Restart Firefox once the update is complete.

Check if Windvine Firefox Plugin is Enabled

Make sure the Windvine plugin is allowed if you are seeing Netflix error code f7701-1003. Here is how you can check it.

⦁              For checking Windwine is enabled, click on the Firefox menu.

⦁              Then click on the add-ons to open it.

⦁              From here you can choose the plugin on the left.

⦁              Select the … to get Windvine content decryption.

⦁              Make sure to check always an active option.

⦁              Then select the Windvine option to further check the options.

⦁              Then choose to allow for updates automatically.

Allow DRM Support

Many times the  Netflix error code f7701-1003 can be fixed simply by allowing DRM support. Here are the steps that you need to follow.

⦁              Open the menu for the Firefox browser.

⦁              Then choose Options to open the tab.

⦁              Then click on General and navigate down to open the Digital Rights Management Console.

⦁              Choose Play DRM controlled content option here.

⦁              Now, relaunch the Firefox browser and check if the error is resolved or not.

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Reset the Firefox Browser

If nothing seems to work then resetting the Firefox can help in eliminating the error code while using Netflix. Here are the steps that you need to follow.

⦁              Open the Firefox browser and on the top-right click to open the menu option.

⦁              Then click on the Help option to open the menu.

⦁              Then choose the troubleshooting information option.

⦁              Now, choose the refresh Firefox button.

⦁              Then click on the refresh firefox option that appears on the Windows.

Reinstall Firefox Browser

You can try reinstalling the Firefox browser to resolve the issue while trying to stream content on Netflix. Here are the steps that you need to follow.

⦁              Press Windows + R.

⦁              Now type appwiz.cpl in the Run dialogue box.

⦁              Click on the Ok option to open Windows Uninstaller.

⦁              From the list of available software choose Mozilla Firefox.

⦁              Then choose the uninstall option and click on ok.

⦁              Now, restart the Windows before you install Firefox again.

⦁              Open the Firefox browser download and install the latest version on your PC.

⦁              You can use the setup wizard to install Firefox.


Netflix error code f7701-1003  is common among the users. It occurs when there is a problem with the Firefox browser. In this blog, we have discussed in detail the solutions that can help in fixing this issue.

Call Technical Support

But, if the problem is unresolved you must get in touch with the Netflix support team for help and assistance.