Prime Video Help & Support

Did you just but Amazon Prime? But are facing issues like Amazon Prime not working on smart TV? Well, it is a very common problem and most of the users do come across this issue while using Amazon Prime. So, if there is any issue while watching content on Amazon Prime then do not panic as this problem can be easily resolved.

So, what can you do now? Do you need a technical solution to resolve the Amazon Prime not working on smart TV issue? In this blog, we are going to cover the basic steps that you need to follow to fix issues with Amazon Prime.

If you are facing issues with your Amazon Prime on smart TV

The first thing that you need to do is to check if Amazon Primes is down. Many times, the Amazon Prime not working on smart TV issue can arise if the Amazon is down.

For this, you can check the official pages of Amazon Prime for any update regarding the outage. You can also check the Down Detector to figure out if there is an outage.

If this is the issue, you cannot really do anything about it but wait for the problem to be resolved from their own end.

Unable to Stream the Video Content on Amazon Prime
Mostly Amazon Prime video is not working issue arises when the network connection is very poor. To stream any content on Amazon Prime you need to be connected to the high-speed network.

If you are connected to a poor network you may come across network errors. You can try restarting the device and the router to resolve the problem. (Amazon Prime Not Working on Smart TV)

These errors can be quickly resolved if you seek help from the technical support team. However, you also need to make sure that Amazon Prime is connected to high-speed internet.

Try Reinstalling the Amazon Prime App

Another thing that you can try to resolve Amazon Prime is not working problem is to reinstall the app. Reinstalling the app can help in fixing technical glitches in the app.

This set is for buyers who want to make their amazon prime not working on smart TV. If your amazon prime not working on smart tv, thus this is the true post for you. Smart TVs are loaded with apps like YouTube, Xfinity, amazon, HBO Go and Netflix.

If you have any app that is not loading, crashing, freezing you can try cold booting your TV, updating your TV’s software, deleting and downloading the app again. You can complete the full reset of smart hub for correcting the issue with app.

Cold booting your TV is a little strange from simply turning it off and back on. When you turn it off, it is really in standby.

A cold boot actually shuts the TV down and reboots it, like restarting a laptop. This can solve issues you may be having with apps, glitches in the menu, picture issues, etc.

There are Two Ways to Cold Boot your TV – Amazon Prime Not Working on Smart TV

With the Remote: For most individuals, the easiest way is to hold down the Power button on the TV remote until the TV turns off and on again. This should only take about 5 seconds.

With the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.

If you switch off a surge protector with other devices plugged into it (such as your router), give them time to power up and reconnect before testing any functions on your TV.

  • Device May does not have Minimum Requirements

Next, you need to confirm the minimal qualifications for your device. For smart TVs and set-top boxes, the requirements will remain unchanged. This means that if the device has an Amazon Prime not working on smart TV or app not available, it should work. If not, and you’ve checked the other troubleshooting items on this page, you’ll need to contact the manufacturer.

Ensure the operating system meet the minimum requirements for desktop computer users:

  • Windows 7 or newer
  • Mac OS 10.7 or newer
  • Linux/UNIX operating systems also supported

Meanwhile, your internet connection should be at least:

  • 900 Kbits/sec for Standard Definition (SD) video
  • 3.5 Mbits/sec for High Definition (HD) videos

The web browser you use is too necessary. If there is no dedicated Amazon Prime Video app for your OS, you’ll need to view videos in the browser. Your web browser should be:

  • Google Chrome (version 59 or newer)
  • Mozilla Firefox (version 53 or newer)
  • Microsoft Internet Explorer (version 11 or newer)
  • Microsoft Edge on Windows 10
  • Apple Safari (version 10 or newer on Mac OS 10.12.1 or newer)
  • Opera (version 37 or newer)
  • Amazon Prime Video Account Inactive

If Amazon Prime not working on smart TV, the original factor to check is your account status. You probably know that Amazon Prime Video isn’t 100 percent free. You’ll either have access to it via the annual Amazon Prime subscription, or the monthly video-only subscription.